Marketplace Policies

Paper Metal Canvas guarantees to provide you with what is presented on your final proof, which you will have approved to go to print. If your art has been lost or damaged in transit, or if we have made a mistake with your approved customizations, we will make every effort to make replacement quickly and promptly at no cost to you.

Every effort has been made to include a detailed description of the quality and printing process for each medium in multiple locations throughout our website. Please take the time to ensure that you understand what you will be receiving. We take great pride in our artwork and specialty printing services; however, we realize there is confusion, if one were to anticipate receiving something other than what we are offering. For this reason, we ask that you read the section, About Our Prints.

Your purchase is considered to be a contract to begin services on your custom art work. It is also considered confirmation that you understand and agree to abide by our marketplace policies. You may cancel your order at any time after purchase and before your initial proof has been sent to you. Once your first proof has been sent to you, your order can no longer be considered eligible for cancellation. Thank you for your understanding.

Each custom order requires service hours and industry materials, along with packaging and shipping costs. These are non-refundable costs. If it should happen that you are unsatisfied with your custom product because it does not meet your expectations for whatever reason, we will be happy to discuss ways to reprint or rework your design for you. Rest assured that we adhere to quality procedures that ensure only top notch materials, inks and craftsmanship.

All custom artwork is non-refundable.

Payments Accepted

We are happy to accept all major credit card payments through our secure checkout. Please look for the lock box in your browser to ensure that your credit card information is being safely transmitted. Your sensitive information is never stored on our servers. We also accept Paypal payments.

Order Fulfillment & Shipping

Please see our Shipping & Delivery guide below to determine the time frame that your order will be fulfilled. We offer expedited service, in addition to our standard service options. Expedited Service is an option we offer that ensures we will provide your proof to you within 24 business hours and upon your approval, we will print within 24 hours. You may also order standard or expedited shipping services via checkout. Standard shipping transit time is approximately 5-7 business days (although oftentimes sooner) and expedited shipping is approximately 2-3 business days.

Expedited Services

We offer Expedited Service, as well as Expedited Shipping. Each may be purchased and used independently of each or together.

Expedited Service is an art service we offer for the quick designing, proofing and printing of your artwork. Expedited services do not include expedited or overnight delivery. Proof turnaround time is within 24 business hours and once your approval is approved, your artwork will be printed within 24 hours. Canvas prints have a build time that exceeds 24 hours and is noted in the Shipping & Delivery guide.

Expedited Shipping is offered via checkout in addition to standard shipping. Expedited shipping does not include overnight shipping. The approximate transit time for expedited shipping is 2-3 days. Canvas items have an additional build time that will not enable them to be received within 3 days of purchase. Please read our Shipping & Delivery guide for realistic delivery times.

Returns, Refunds & Exchanges

Non-custom Artwork may be returned in its original condition within 14 days of receipt of delivery for a full refund, less shipping charges.  All shipping charges are non-refundable.

Custom artwork is non-refundable. If a mistake was made on your custom order, please email a minimum of 2 clear photos with a message of explanation of what was not made in accordance to your approved proof. You will not need to mail the item back to us. If it is determined that we have made an error on your artwork, your art will be promptly replaced at no additional charge to you. Refunds cannot be given on custom items. If no replacement can be made, a store credit will be issued for the amount you paid toward the same or different artwork, to be used at a time that is convenient to you.

Your satisfaction is extremely important to us. We will always make every effort to ensure that you will be 100% happy with the outcome of your custom artwork. If you are not satisfied with your artwork, please let us know. If you are, please tell a friend!